Review our policies concerning shipping, returns, cancellations, warranty coverage, and customer privacy.
Effective August 4, 2026All products may be returned within 14 calendar days after delivery only if they are unused, uninstalled, untampered with, and in their original condition.
Products must be returned with all originally included parts and components.
A product is not eligible for return if it has been:
All approved returns are subject to a 15% restocking fee. The fee will be deducted from the approved refund.
The customer is responsible for all return-shipping expenses. Original shipping charges are nonrefundable.
We recommend using an insured and trackable return-shipping method. Proxy Solutions is not responsible for return shipments that are lost or damaged in transit.
Before returning a product, customers must request return authorization by emailing sales@proxysolutionstx.com . Include your name, order number, and reason for the return.
Unauthorized returns may be refused.
Approved refunds will be issued to the original payment method after the returned product has been received and inspected.
The 15% restocking fee and nonrefundable original shipping charges will be deducted from the refund.
Financial institutions may require additional time to post an approved refund.
Sending a product back does not guarantee a refund. Returned products must first be inspected and confirmed to meet the requirements stated above.
Orders may be canceled only before production or fulfillment begins.
Production or fulfillment may include machining, finishing, anodizing preparation, customization, packaging, or other work performed for the order.
Once production or fulfillment has begun, the order cannot be canceled.
To request cancellation, email sales@proxysolutionstx.com as soon as possible and include your name and order number.
A cancellation is not approved until Proxy Solutions confirms it in writing.
Approved cancellations will be refunded to the original payment method.
Many Proxy Solutions products are manufactured or finished after an order is placed.
Unless otherwise stated on the applicable product page, estimated lead times are:
Lead times are estimates and are not guaranteed shipping or delivery dates. Production schedules, anodizing, material availability, order volume, and other circumstances may cause delays.
Carrier transit time begins after the completed order has been transferred to the shipping carrier.
Tracking information will be sent to the email address associated with the order when available.
Proxy Solutions is not responsible for carrier delays, severe weather, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately if an address needs to be changed. We cannot guarantee that an address can be changed after production or fulfillment begins.
Additional shipping expenses resulting from an incorrect or incomplete address may be the customer’s responsibility.
If an order arrives damaged or tracking identifies it as delivered but it cannot be located, contact the carrier and Proxy Solutions promptly.
Photographs of damaged packaging and products may be required to assist with a carrier claim.
We ship only to locations where the ordered products may legally be sold and delivered.
Proxy Solutions may refuse or cancel a shipment based on legal, carrier, payment-processing, or compliance restrictions.
Proxy Solutions warrants its products to the original purchaser against manufacturing defects for one year from the original purchase date.
This warranty covers manufacturing defects only.
It does not cover damage, problems, expenses, or dissatisfaction caused by anything other than a confirmed manufacturing defect.
Professional gunsmith installation is required for Proxy Solutions grip conversion kits.
If Proxy Solutions confirms a covered manufacturing defect, we may, at our discretion:
To request warranty review, email sales@proxysolutionstx.com with:
Do not return a product unless return instructions have been provided by Proxy Solutions.
Warranty authorization is determined after Proxy Solutions reviews the product and confirms that the issue resulted from a manufacturing defect.
Proxy Solutions may collect information provided when placing an order, joining an email list, submitting a website form, requesting support, or otherwise contacting us.
Information collected may include:
Payment-card information is collected and processed by our payment-service providers. Proxy Solutions does not ordinarily receive or store complete payment-card numbers.
We may use personal information to:
We may provide necessary information to companies that help operate our business, including ecommerce hosting, payment processing, shipping, email marketing, analytics, fraud prevention, information technology, and professional-service providers.
We may also disclose information when required by law, when necessary to protect legal rights or safety, or in connection with a sale or transfer of business assets.
Proxy Solutions does not sell personal information for money.
Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, measure website traffic and marketing performance, and help prevent fraud.
Browser settings may allow you to block or delete cookies. Disabling certain cookies may affect website or checkout functionality.
Customers and visitors may choose to receive promotional emails. You may unsubscribe using the link included in a marketing email.
Unsubscribing from promotional messages will not prevent necessary communications concerning an order, refund, warranty request, or customer-service matter.
We use reasonable administrative and technical measures intended to protect personal information. No internet transmission or storage method can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary to complete transactions, satisfy legal or accounting requirements, resolve disputes, and enforce agreements.
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
Privacy requests may be sent to sales@proxysolutionstx.com . We may need to verify your identity before completing a request.
Certain information may be retained when required for tax, transaction, fraud-prevention, legal, or other legitimate business purposes.
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Proxy Solutions may update these Store Policies periodically.
Changes become effective when posted to this website. The effective date displayed at the top identifies the latest revision.